Returns Policy

At Cashmere & Silk, every garment is selected with care. If your purchase is not quite right, we are happy to arrange an exchange or store credit under the conditions below.

1. Exchange period

Items may be returned for exchange or store credit within 14 days of the date of purchase (for online orders, within 14 days of delivery).

2. Condition of items

To be eligible, items must be:

  • unworn, unwashed and undamaged; and
  • returned with all original tags attached and in their original packaging where possible.

We may decline an exchange if an item does not meet these conditions.

3. Exchange or store credit

Eligible items may be exchanged for a different size, colour or style, or for another item of equal value. Where the replacement item is of higher value, the difference is payable at the time of exchange.

Alternatively, we can issue a credit note for the value of the item. Credit notes are valid for 6 months from the date of issue.

We do not offer refunds where you have simply changed your mind. We recommend checking our size guide before ordering, and we are always glad to help you choose.

4. Proof of purchase

  • Original receipt or order confirmation: your exchange will be processed at the price you paid.
  • Gift receipt: you will receive a credit note for the value shown on the gift receipt.

5. Faulty or incorrect items

Our policy does not affect your rights under the Australian Consumer Law. If an item is faulty, damaged on arrival, or not what you ordered, please contact us within a reasonable time and we will arrange a repair, replacement or refund as appropriate. In these cases we will also cover the cost of return postage.

6. Return postage

For change-of-mind exchanges, return postage is the customer's responsibility. We recommend a tracked postal service. Please include a note with your name, order number and the item you would like in exchange.

7. Order cancellations

Orders cancelled before dispatch will be refunded in full to the original payment method.

8. How to arrange a return

Please email us or call the store before sending your item, and we will confirm the return details. You are also welcome to visit us in store at The Glen, Glen Waverley.